Contract support lead

The Vacancy

Contract Support Lead
Location: Atherstone, Warwickshire

About the Role:
WPS is seeking a highly organised and proactive Contract Support Lead to join our team in Atherstone, supporting the prestigious Twycross Zoo project. This is a unique opportunity to play a key role in the smooth running of facilities management operations for one of the UK’s leading conservation charities and visitor attractions.

Key Responsibilities:

• Provide comprehensive administrative and contract support to the Account Manager and operational teams.
• Act as the main point of contact for client queries, ensuring prompt and professional communication.
• Manage CAFM (Computer-Aided Facilities Management) systems, including raising and closing work orders, updating asset data, and producing reports.
• Support financial processes, including raising purchase orders, processing invoices, and assisting with budget tracking.
• Coordinate meetings, prepare agendas, take minutes, and follow up on actions.
• Maintain accurate records for compliance, health & safety, and statutory documentation.
• Assist with the mobilisation of new works, projects, and contract variations.
• Drive continuous improvement in contract administration and customer service.

What We’re Looking For:

• Experience in a contract support, facilities administration, or similar role (FM sector experience desirable).
• Strong organisational skills and attention to detail.
• Excellent communication and customer service skills.
• Proficiency in Microsoft Office and experience with CAFM or similar systems.
• Ability to manage multiple priorities and work to deadlines.
• Team player with a proactive, can-do attitude.
• Willingness to learn and support the unique operational needs of a live zoo environment.

What We Offer:

• Competitive salary and benefits package
• Permanent health insurance, pension, and wellness programme
• 22 days holiday plus bank holidays (with increases for service)
• Industry-leading family leave benefits
• Extensive learning and development opportunities
• The chance to support a world-renowned conservation charity

About Twycross Zoo:
Twycross Zoo is an award-winning conservation charity, home to over 500 animals and welcoming more than 500,000 visitors annually. As a specialist primate zoo, it is the only UK zoo to house all four types of great ape, including the UK’s only group of Bonobos.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies.  Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.  We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.