Resident Liaison Officer

The Vacancy

WPS is expanding its domestic retrofit programme across the North West, and we’re looking for a passionate and proactive Resident Liaison Officer (RLO) to join our Planned Division specifically within the Manchester area.

This is a fantastic opportunity to be part of a team delivering meaningful change to communities through energy efficiency upgrades.

🔧 About the Role

As an RLO, you’ll be the key point of contact between residents and our delivery teams, ensuring smooth communication and minimal disruption during retrofit works. You’ll support projects that aim to create warmer, healthier homes while helping residents reduce fuel bills and carbon emissions.

🏠 Scope of Works Includes:

• Insulation and ventilation upgrades
• Window and door replacements
• Installation of renewable technologies (Solar PV, Air Source Heat Pumps)

🌱 Why Join Us?

Now is a brilliant time to become part of WPS. Your work will directly contribute to:

• Improving living conditions for households in Manchester
• Supporting the UK’s net-zero goals
• Building trust and engagement within local communities

👤 What We’re Looking For:

• Excellent communication and interpersonal skills
• Experience in customer-facing roles, ideally within housing or construction
• Ability to manage resident expectations and resolve issues sensitively
• Organised, empathetic, and solution-focused

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies.  Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.  We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.