Client Support Advisor

The Vacancy

📞 Client Support Advisor
📍 Location: Manchester
📅 Contract Type: Full-time, Permanent

About the Role:
Wates Property Services is seeking a proactive and customer-focused Client Support Advisor to join our team in Manchester, supporting our valued client IWG. This role is key to ensuring smooth communication, efficient service delivery, and a high standard of client satisfaction across a dynamic property portfolio.

Key Responsibilities:

• Act as the first point of contact for client queries, ensuring timely and professional responses
• Coordinate and monitor reactive and planned maintenance requests, ensuring they are logged, tracked, and resolved efficiently
• Liaise with engineers, contractors, and internal teams to ensure service delivery meets agreed standards
• Maintain accurate records and documentation using internal systems
• Support reporting and performance tracking for client KPIs and SLAs
• Build strong working relationships with client representatives and site teams

What We’re Looking For:

• Previous experience in a client support, helpdesk, or facilities coordination role
• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• Ability to manage multiple tasks and prioritise effectively
• Proficiency in Microsoft Office and experience with CAFM or similar systems (desirable)
• A positive, solution-focused attitude and commitment to delivering great service

What We Offer:

• Competitive salary and benefits package
• Opportunities for training and career development
• Supportive and collaborative team environment
• A chance to work with a leading property services provider on a high-profile contract

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies.  Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.  We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.