Resident Liaison Officer

The Vacancy

Resident Liaison Officer

📍London Borough of Ealing
📅5-Year Programme
🔧Kitchen & Bathroom Replacement Programme

💼 £6.7M Annual Contract ¦ ~600 Replacements Per Year
👷‍♀️ Join WPS in partnership with Ealing Council

Are you a people person with a passion for community engagement?
Do you thrive in a role where communication and empathy make a real difference?

WPS, working alongside London Borough of Ealing, is looking for an experienced, enthusiastic Resident Liaison Officer to support residents throughout a major home improvement programme. This is a fantastic opportunity to be part of a long-term initiative that enhances lives and homes across the borough.

💬Your Role

• Be the friendly face and trusted contact for residents.
• Communicate clearly and compassionately about upcoming works.
• Coordinate access arrangements and ensure residents are aware of work schedules.
• Collaborate with WPS site teams and Ealing council staff.
• Attend resident meetings and engagement events.
• Keep accurate records and feedback logs.

🙌What You Bring

• Warm, approachable personality.
• Strong communication skills with diverse communities.
• Computer literacy — confident using email, spreadsheets, and basic reporting tools.
• Experience in housing, customer service, or construction liaison (preferred).
• Organised, reliable, and proactive mindset.

🎁What We Offer

• A meaningful role improving homes and lives.
• Supportive team culture, working alongside other Resident Liaison Officers, Site Managers and Project Managers.
• Career development opportunities.
• Competitive salary + benefits.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies.  Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.  We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.