Key Account Director

The Vacancy

We have an opportunity for a Key Account Director to join our Wates team within our Responsive Maintenance division to lead, develop and grow existing and new customer accounts. You will be required to always provide an effective and professional service, in accordance with the business unit sales plan, guiding principles and customer account plans.

Key Accountabilities will include:

• Develop and maintain strong professional relationships with potential, new and existing customer contacts.
• Set the strategy for the development of relationships with other members of the Wates team, with the client’s professional teams.
• The Key Account Director will constructively work with and support members of the Senior Leadership team to provide the best solution and service for the customers and will take collective responsibility for the decisions, delivery and outcome for their accounts.
• Provide up to date and accurate information on forecast Customer delivery plans (spend) and obtain early visibility and details for future workload.
• Ensuring the project / bid team fully understand the customer’s brief by establishing their key drivers on Scope, Programme and Cost.
• To ensure every account has an updated Customer Action Plan focussed on how to develop profitably and exceptional customer service.
• Prepare and present monthly account performance reports.

To be successful in this role you will have demonstrable customer centric skills, delivered growth of sales in long term relationships of scale in any industry and strong leadership/ sales development skills.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies.  Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.  We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.