Welcome to Wates.

Administrator

We have a great opportunity for an Administrator to join our Wates team within our Responsive Maintenance division. You will be working out of our Oldham office on various contracts for our social housing clients. You will be providing administrative support to managers and employees within our WPS (Wates Property Services Business). Key Accountabilities will include: Amend and improve various Excel trackers to ensure the data can be utilised effectively for data reporting. Create and maintain information on systems and databases and manage efficient filing systems. Close down jobs on the system to ensure reports reflect current work levels. Coordinate meetings when required and greet guests and visitors. Assist with the ordering of Personal Protective Equipment as and when required. Deal with a range of administrative queries that come through to the team. General administrative duties including filing, emailing and photocopying.We are looking for an experienced Administrator who is a confident communicator, highly computer literate (Microsoft suite – Word, Excel etc) and extremely organised. The successful individual will have ideally have worked in the construction and/or maintenance industry but this is not essential.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Please make your current line manager aware that you are interested in this internal opportunity before applying. One of the Recruitment Team will be in contact to discuss the role in more detail and advise of the next step.

Customer Service Advisor

Customer Service AdvisorAre you providing amazing customer service in your current role but ready for the next step? We are currently recruiting for a Customer Service Advisor to join our fabulous team on a full time, permanent part time basis. We’re looking for someone who has a passion for delivering outstanding customer service whilst being professional and friendly at all times! It’d be amazing (but not essential) if you have previous experience of working on an FM Helpdesk in a busy environment because this is what you’ll be doing: •Delivering great customer service to our clients and contractors •Building outstanding working relationships with our clients, contractors and other functions within the business •Managing emails and phone calls •Dealing with enquiries from clients and contractors •Supporting clients and contractors with any queries •Assigning jobs to contractors within an agreed time frame •Chasing up jobs that have not been accepted/attended to •Managing and updating business-critical issues daily •Updating systems to ensure complete transparency •Ensuring that maintenance work is processed in a timely manner •Communicating with contractors daily, to minimise overdue work •Challenging unnecessary call-outs and response times •Working closely with site managers and engineers to ensure a one-team approach to management of maintenance issues •Operating and being measured against business KPIs •Demonstrating professionalism at all times This particular position will involve the raising and administration of a high volume of quoted works so if that is a process you are familiar with then please apply! To be successful you’ll need to be: •Tenacious and results orientated •IT literate •Confident, efficient and reassuring on the phone •Great at prioritising and multi-tasking •Friendly and professional •Looking for ways we can do things better •Ambitious and keen to progress We’ll give you full training as part of your induction as well as the opportunity to make the role your own. You’ll be part of a close, fun team and be fundamental to shaping the future success of Customer Service within Wates FM and of course your own career aspirations! Wates FM successfully provides Facilities Management services in technically demanding environments, and our portfolio includes some of the UK’s best-known companies, providing stand-alone hard services, planned and reactive maintenance and technically led FM solutions to single and multi-site operations. This is an office based position. WHAT WE OFFER Competitive salary Extensive corporate benefits including, Pension 5% employers’ contribution, Health and Wellness programme and much more… Excellent range of learning and development activity to support your career progression. Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity. To find out more about LIFE AT WATES please click on the following link https://www.wates.co.uk/careers/ We are always looking for a variety of new talent to join our teams, to help us grow and innovate as a business. Although you may not have all the skills listed, many of them may be transferable to other roles within the WATES Group. If you would like clarity on any of our vacancies, discuss career opportunities in strict confidence or need anything to make our recruitment process easier, please contact our In-House Recruitment Team directly or via recruitment@wates.co.uk and one of us will get in touch as soon as possible. As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

Divisional Director

We have an opportunity for a Divisional Director to join our Wates team within our Planned Maintenance division covering various contracts across the South West of England. You will be reporting into WPS (Wates Property Services,) Regional Managing Director, the primary focus for the role will be to win, direct and deliver through excellent management, profitable response maintenance of social housing stock for local authorities and housing associations across South Planned Maintenance contracts.Key Accountabilities will include: Develop and performance manage the divisional strategy, from mobilisation to delivering exceptional customer satisfaction, via delivering the promise principles. Full profit and loss accountability for the South Planned region and lead major client accounts, managing all aspects of the account evolution, including expansion and organic growth, service levels, contract renewal, team development, retention strategy and overall profitability. Successfully lead on all aspects of Health Safety & Environment, ensuring divisional reporting and delivery strategic commitments. Overall and complete accountability for the Customer relationship.To be successful in the role you will have experience of growing and developing contracts, including success in delivering the highest levels of customer service at regional level, whilst ensuring the ongoing growth, improvement and profitability across all contracts.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting

E-Billing & Payment Assistant

We have a great opportunity for an E Billing and Payments Assistant to join our Wates team within our WPS (Wates Property Services) Business. You will be working out of our Finsbury Park office supporting the Processing Department ensuring adequate management of the supply chain in order to enable the business to meet its primary objectives. Key Accountabilities will include: Ensure that all E-billing is processed in a timely manner and monitoring and reporting any errors through to IT. Ensure invoice queries are resolved within set deadlines following the business invoice query/rejection processes. Ensure any other interdependent systems sharing the same data such as Impact Response and COINS are reconciled on a monthly basis to ensure costs are captured accurately at job level. Ensure supplier creation and maintenance process in COINS is managed effectively both from a central repository and branch level point of view. Ensure all invoices due to be paid are valid from a VAT and CIS point of view and fully compliant with HMRC regulations in force at the time.We are looking for an experienced E Billing and Payments Assistant who is a confident communicator, highly computer literate and extremely organised. The successful individual will ideally have used COINS and IMPACT but this is not essential.Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting