Client Support Advisor

The Vacancy

🧩 Client Support Advisor – FM Helpdesk

📍 Location: Manchester
🕒 Contract: Full-time, Permanent

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About the Role

WPS is seeking a dedicated and customer-focused Client Support Advisor to join our FM Helpdesk team in our Manchester office. This role is integral to the smooth operation of our Customer Care function, supporting both clients and operational colleagues in the raising, allocation, and completion of jobs.

As a Client Support Advisor, you will be part of a dynamic team committed to delivering service excellence. You will play a key role in ensuring that customer queries are handled efficiently and professionally, contributing to the overall success of our service delivery.

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Key Responsibilities

• Act as a first point of contact for customer queries and job requests.
• Accurately log, allocate, and monitor jobs through our helpdesk system.
• Liaise with clients, contractors, and internal teams to ensure timely resolution of issues.
• Maintain clear and professional communication across all channels.
• Support the achievement of service level agreements and performance targets.
• Assist in maintaining accurate records and reports.
• Contribute to a positive team environment and uphold Wates’ commitment to customer satisfaction.

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Candidate Profile

• Previous experience in a customer service or helpdesk role, ideally within FM or property services.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Proficient in using IT systems and managing data accurately.
• A proactive approach to problem-solving and service delivery.

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What We Offer

• Competitive salary and benefits package.
• Opportunities for career development and progression.
• A supportive and inclusive working environment.
• The chance to be part of a team that values quality and customer care.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies.  Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.  We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.