What information do we collect? How do we use it?
At times we may request that you voluntarily supply us with personal information. Generally this information is only requested to respond to an enquiry made by you, or when you apply for a job with Wates. We may gather and use information about you in the following ways:-
If you chose to give us personal information via the internet that we may need – to correspond with you in respect of your feedback or to provide you with a brochure or other information as requested for example, we will let you know how we will use such information. If you tell us that you do not wish to have this information used as a basis for further contact with you, we will respect your wishes.
We will use your personal details and information we obtain from other sources for administration and customer services, for marketing and to ensure that the content, services and advertising that we offer are tailored to your needs and interests. We may keep your information for a reasonable period for these purposes. We may need to share your information with our service providers and agents for these purposes. We may disclose personal data in order to comply with a legal or regulatory obligation.
If you apply for a job we will use your information for the purposes of recruitment and selection corresponding with you and equal opportunities monitoring and may hold your information for up to six months in case other suitable opportunities arise.We intend to continue improving the content and function of our website. For this reason, we may monitor customer traffic patterns and site usage to help us improve the design and layout of our site and provide content of interest to you.
If you provide us with information about another person, you confirm that they have appointed you to act for them, to consent to the processing of their personal data and that you have informed them of our identity and the purposes (as set out above) for which their personal data will be processed.
By providing us with your personal information you consent to our processing your personal data for the above purposes. You also consent to our transferring your information to countries or jurisdictions which do not provide the same level of data protection as the UK, if necessary, for the above purposes. If we do make such a transfer, we will, if appropriate, put a contract in place to ensure your information is protected.
We may use information obtained about you from cookies (files which are sent to us by your computer or other access device) which we can access when you visit our site in future. We do this to allow us to identify users and personalise the site wherever possible. The cookies store small pieces of information about our visitors, such as names and email addresses. This means that on future visits to our sites, we can identify past visitors and welcome them back.
If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. If you want to stop cookies being stored on your computer in future, please refer to your browser manufacturer’s instructions by clicking “Help” in your browser menu. Further information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
When you visit our site, we may also log your IP address, a unique identifier for your computer or other access device.
We also include web beacons (also known as clear GIFs or web bugs) in our emails to track the success of our marketing campaigns. This means that if you open an email from us we can see which pages of our site you visit. Our web beacons do not store additional information on your computer but, by communicating with our cookies on your computer, they can tell us when you have opened our email. If you object to web beacons, we recommend you follow the instructions for deleting existing cookies and disabling future cookies above. We will still know how many of our emails are opened and we will automatically receive your IP address.
How do we use your information for marketing?
We may contact you by mail, telephone, fax, email or other electronic messaging service with offers of products, services or information that may be of interest to you. By providing us with your contact details you consent to being contacted by these methods for these purposes. If you do not wish to receive marketing information from us other than information on the site which you have requested please contact us using the details below.
How do we protect your information?
We take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.
You should note that if our business (or any part of it) is sold or transferred at any time, the information we hold may form part of the assets transferred although will still only be used in accordance with this policy.
You are entitled to ask for a copy of the information we hold about you (for which we may charge a small fee) and to have any inaccuracies in your information corrected.
For quality control and training purposes, we may monitor or record your communications with us.
When and how to contact us
If your personal details change, if you have any queries about how we use your information, or if you do not wish to receive any marketing information or any further contact from us, please let us know by contacting our group media manager at firstname.lastname@example.org or Wates Group Limited, Wates House, Station Approach, Leatherhead, Surrey, KT22 7SW.
Our goal is to respect your privacy. To help us improve our privacy practices please give us feedback. We welcome your comments and queries. email@example.com