A happy NetZero employee

Maintaining warm, safe, energy efficient homes.

This is what we
thrive for.

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Your trusted service provider

Comprehensive property services for enhanced tenant satisfaction

Liberty is the trusted partner for social housing providers, delivering property services that keep people safe, homes compliant and communities thriving. We don’t just get the job done, we do it with care, insight and accountability.   

With decades of sector expertise, our in-house teams are reimagining our heating, compliance and maintenance services to meet tomorrow’s housing challenges head-on, from decarbonisation to damp and mould, we leverage data and insights to allow you to proactively manage your assets.  

Core services include:   

  • Energy efficiency and renewables  
  • Heating breakdown, repair & maintenance
  • New and replacement heating installations
  • Planned and reactive property repairs and maintenance 
  • Gas and electrical safety checks
  • Water testing  
  • Passive fire protection 
Over 188,000 heating services (2024)
Over 176,000 heating repairs (2024)
Over 7,800 heating installations (2024)
Over 122,000 property repairs (2024)
4.3-star rating on Trustpilot (June 2025)
+69 end-user NPS (2024)

Delivering excellence in heating and compliance

Domestic heating

We provide a comprehensive range of domestic heating services designed to keep your properties safe, efficient, and future-ready.  

Our expert compliance teams ensure your buildings meet legal safety obligations by delivering Landlord Gas Safety Records, giving you peace of mind that your heating systems are operating safely. Should a system fail, our in-house engineers are available 24/7 to swiftly diagnose and resolve issues, keeping you and your tenants informed throughout. 

From gas and electric systems to renewable technologies, we handle full installation with the expertise to future-proof your heating setup. With extensive experience in refurbishing plant rooms and installing heat pumps, we’re also committed to supporting the UK’s drive toward net zero—offering specialist design and installation of low and zero carbon systems like air source heat pumps and solar PV to cut emissions and tackle fuel poverty. 

Low carbon heating and renewable energy
We are reimagining the road to net-zero

With home heating and cooling being a major contributor to UK carbon emissions, and fossil fuel energy prices being near all-time highs, looking at smarter and cleaner ways to do things has never made more sense. 

By installing renewable low carbon technologies such as air source heat pumps, alongside on-site energy generation in the form of Solar PV panels, we can not only reduce carbon emissions and help meet net zero targets, but also lower energy bills – tackling both the climate crisis and helping alleviate fuel poverty. 

We are experts in the specification, design and installation of renewable technology and energy generation, and low and zero carbon heating technologies such as air source heat pumps. 

Heat pump servicing

Our team of renewable heating experts have developed a new Heat Pump Service offer, specifically for our social housing customers.  

This includes the annual service of the heat pump, but crucially also works closely with both client and customer to ensure the heat pump is working efficiently and continues to deliver lower running costs your residents. We’ll also check the settings and scheduling, so that the heating system is working in the best possible way for the resident, coming on at the right times, and at the right comfort levels. 

We believe our heat pump service offer isn’t just a service, it’s a customer aftercare visit – developed around providing the best possible service for your residents. 

Commercial heating

Our team of commercial heating engineers are experienced in the service, repair and maintenance, and installation of renewable, solid fuel and gas-powered heating plant rooms.

We deliver high quality services within high-rise blocks, care homes, schools and commercial buildings, ensuring that your commercial plant rooms are well maintained, operating efficiently and upgraded when needed.

Property maintenance

We are delivery experts in everything needed to keep social homes thriving – carrying out over 100,000 property repairs each years. Taking a data-driven approach to plan, schedule and deliver repairs in the most efficient way, we put your residents at the heart of our work. We offer specialist services for a total asset management approach.  

Our core services include:   

  • Responsive repairs 
  • Planned maintenance and refurbishment 
  • Disrepair services 
  • Damp and mould  
  • Void management  
  • Grounds maintenance and arboriculture service
Over £20m spent on local supply chains every year (NT18)
Over 30,000 Car miles driven using low or no emission vehicles every year (NT33)
Over £100k donated to local community projects every year (NT28)
Over 400 hours spent volunteering in the community every year (NT29)
Reimagining places for people to thrive.

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© Wates Group 2025