TNT | Wates


Property Services

4 years



Wates Smartspace provides structured planned and preventative facilities management services for international logistics company TNT, a business that requires 100% uptime without fail across over 117 sites nationwide.

TNT employs 9,500 staff across the UK and Ireland and provides a worldwide courier and delivery service for its customers around the clock. To ensure that it retains its reputation as one of the fastest and most reliable logistics providers in its field, Wates Smartspace services and maintains the company’s critical infrastructure to the highest standards.

The maintenance of heating and air conditioning systems, statutory compliance checks and the provision of a 24/7 on-call breakdown facility. Wates Smartspace also keeps the client’s critical office infrastructure running in the Midlands.

TNT has a complex delivery network supported by sophisticated technology infrastructure that offers real-time information on each delivery. This allows the business to compete as a leading player in a dynamic and demanding sector.

  • 100% Service uptime
  • 24/7 On-call breakdown facility

Supporting this network, Wates Smartspace delivers a tailored ‘hub and spoke’ FM solution, linking resident engineers with a mobile support network as part of an expertly balanced combination of quality, flexibility and guaranteed asset availability.

117 TNT sites nationwide

We greatly appreciated Smartspace’s different approach. Having so many locations throughout the UK, their forward‐thinking solutions proved the best option.

Simon Harper Express Director of Operations, TNT

The outcome

Wates Smartspace adopts a transparent best practice approach to open book accounting with TNT, preparing a comprehensive work-up of service costs for periodic audit by the client’s management team. This delivers cost certainty and drives efficiency savings.

Property Services

A national provider of high quality fit-out, refurbishment, maintenance and facilities management.


Contact us

For all office locations and contacts across our businesses.