Newlon Housing Trust

Housing Maintenance

5 years

Client

Newlon Housing Trust

Newlon Housing Trust is one of London’s key developers of new affordable housing stock and manages around 8,000 affordable homes across a mix of affordable tenures in the capital. In 2015, Wates Living Space was appointed by Newlon and a selection of its residents to deliver an initial five year responsive repairs and planned maintenance contract, extending across 13 boroughs in north and east London.

  • 6,739 Fully-managed properties covered
  • £5,000 Wates Giving Grant secured

Many of the properties maintained by Wates Living Space house vulnerable residents. As a result, our customer liaison manager is partnering with Outward, Newlon’s care and support partner, to provide specialist care for the elderly, disabled and those with learning difficulties while repairs are being co-ordinated.

The site team also secured a grant of £5,000 from Wates Giving to support one of Newlon’s local initiatives that promotes fitness and healthy living in Hackney.

We are really pleased to be working in partnership with Wates Living Space as our repairs and maintenance provider. We have a shared commitment to working in partnership and improving services and I am confident that Wates will deliver outstanding results for our residents.

Mark Newstead Director of Property Services at Newlon Housing Trust

The outcome

Wates is also actively supporting Newlon’s local employment and training programmes, which aim to help residents further their career prospects through a range of apprenticeships and community initiatives. Wates has also committed to providing work experience, pre-employment workshops, careers fairs, site visits for young people, 15 apprenticeships, and 100 places on one of Wates’ Building Futures programme for long term unemployed residents.

Housing Maintenance

Supporting the regeneration of communities.

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