Marks & Spencer | Wates

Marks & Spencer

Fit-out and refurbishment

14 years


Marks & Spencer

Relationship with M&S

Wates Smartspace has a long-standing relationship with Marks & Spencer (M&S) and has been working in partnership with the retailer for over 14 years on a range of fit-out and refurbishment projects. During this period, Wates has delivered in excess of 500 projects across the UK and Ireland.

  • 500 Projects delivered for M&S
  • 171 Simply Food stores delivered to date

Wates Smartspace’s successful and safe delivery of all schemes to an excellent standard has resulted in M&S extending this Framework agreement until the end of 2016.

14 Year client relationship

In 2015

Wates Smartspace worked in collaboration with M&S to deliver nine Simply Food stores on time, within budget and with an average CCS score of 42. A further 29 existing M&S stores were refurbished, enabling the customer to maximise the value of its existing outlets and improve the brand experience for customers. Works included upgrading all internal and external signage in line with the new M&S corporate brand, in addition to modernising the womenswear and menswear departments.

The Smartspace team has worked in close partnership with us throughout, forming a great relationship with all stakeholders on the M&S Simply Foods Framework. They have implemented and successfully delivered front end design and commercial processes that have enabled the onsite period to be delivered on time and to the highest quality.

Robert Martin MAPM Key Account Project Manager, Rider Levett Bucknall

The outcome

Our delivery team works closely with M&S to manage each project – from the initial negotiation of specifications, through to close oversight of detailed designs and the fit-out of each store. This approach enables the seamless transition between each element of the programme, with on-site delivery typically completing in just seven weeks.

Property Services

A national provider of high quality fit-out, refurbishment, maintenance and facilities management.


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