b', 500,000 WAT E S L I V I N G S PA C E C R E D E N T I A L S1 300 homes in the social housing sector maintainedPROPERTY SERVICES Wates EXPERTS INSTALLED Living Space EMPLOYED 7,000sprinkler systems60 in high-riseWates Living Space (WLS) with customers was recognised with keyWith the continued focus on building housingFor Birmingham City Council20-year partnership withis one of the UKs leadingindustry awards, and in the continuedsafety, we are working with customers to growth of the business with new work,install sprinklers, and replace cladding and housing associationproviders of planned andbeing secured from both existing and fire doors. This critical work is a key area CLARION HOUSING GROUP FOR responsive maintenancenew customers.of expertise and will continue to grow in and local authorityMore than 500,000 homes were2020 and beyond. customers 19,000 services in social housing,maintained across the UK, with highCommunity engagementmaintaining hundreds of thousands of homes levels of customer satisfaction recordedSupport for community initiativesacross 60 housing association and local every year.authority customers.and customer engagement is embedded in our ethos. The social enterprise sector We provide a broad range of services forThe year saw WLS secure furtherforms a core part of the Wates supply London homes partners, supporting the regenerationwork with existing customers such aschain and in 2019 WLS spent over 1.16m of disadvantaged communities andBirmingham City Council, Peabody andwith social enterprises across the country. improving living standards for residentsBrent Council as well as forging newThe business is committed to continuing by renewing existing housing stock.partnerships with Barnsley Council, Westto advance this agenda in 2020.1.16m The business is also a leading providerLancashire and Crawley Borough Councils.Our Resident Liaison Officers play a key of Fire Risk Assessment works for localThe business was also appointed to authorities and housing associationssome key frameworks including CCSrole in promoting community relations and undertakes the refurbishment andfor Defence Infrastructure Organisationat a local level - working within diverse protection of dangerous structures.Housing Maintenancein keeping withcommunities - ensuring that all residents its ambition to provide exceptionalhave confidence in the service being In 2019 WLS continued to build on itsrepairs and maintenance services forprovided to them. well-established presence in the social spent with socialenterprises housing sector. Successful collaborationpublic sector customers across the UK.'