Sir James Wates CBE comments:
Dame Judith Hackitt has been a powerful voice for this culture change, and we really need to take her words to heart. In an interview about the Grenfell Tower Inquiry, she recently said: “We are all part of complex systems in our lives and in our work, and we must remove the silos of self-interest. Let’s stop making excuses and start making changes. You know you can, I know you can, and you know you should.
“One way to kick-start that culture change is to adopt a more collaborative mindset and get away from the confrontational old ways. We need to work on our skills in empathy looking at things from the other person’s perspective, including the end-user of the building.”