CASE STUDY: Brent Council | Wates

Since 2006 we have provided Brent with a full integrated maintenance service to 13,000 properties under a TPC 2005.

10 years
Contract duration
13,000
properties
£210m
Contract value

Since 2006 we have provided Brent with a full integrated maintenance service to 13,000 properties under a TPC 2005. We re-secured the contract in 2014 for another 8 years, testament to our collaborative working ethos and ability to improve and deliver year-on-year based on Brents continuously evolving strategy.

To date we have:

  • Won Most Helpful Contractor at Brent Resident Awards Ceremony
  • Shortlisted for the Most Innovative Procurement Model at the 2015 Housing Innovation Awards
  • Achieved average savings for Brent of £1M per annum
  • Average first time fix rate of 97%
  • Reduced number of calls per annum from 8000 to 5000

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