CASE STUDY: Asra Housing Group - Responsive Maintenance

Supporting the regeneration of communities.

10 years

Project duration

Hour emergency repairs service

Over 8,000

properties spread across 4,000 square miles

Wates was appointed by Asra Housing Group in 2009 to deliver responsive repairs, maintenance and voids refurbishment across the housing association’s northern region. In September 2010, this contract was expanded to cover responsive repairs, maintenance and voids across Asra’s southern region. This saw the business mobilise and deliver a repairs service to an additional 4,000 properties, with only 24 hours’ notice.

The service delivered by Wates Living Space is administered by a co-located Asra and Wates team, based at Asra’s contact centre in Leicester. This is very much a partnership arrangement, developed over seven years. This includes the development of joint training initiatives in areas such as equality and diversity, customer care, health and safety and IT.

The outcome

The pricing of Wates’ service has evolved to reflect changes at Asra and best practice in service delivery. As such, it has progressed from being on a traditional Schedule of Rates basis to a Price per Property model.

Related case studies

CASE STUDY: Longhurst Homes

Ten-year contract managing a programme of repairs, compliance work, void refurbishments and planned maintenance of the Group’s stock of c.16,000 homes across the Midlands.

FIND OUT MORE

CASE STUDY: Barry Jackson Tower

Wates transformed a disused 20-storey tower block into much-needed temporary accommodation for up to 160 families.

FIND OUT MORE

CASE STUDY: Ben Street Regeneration

Wates was appointed by Manchester City Council to deliver a £6.2m major regeneration project

FIND OUT MORE

CASE STUDY: Tamworth Borough Council – lift maintenance works

Wates commenced a three-year contract for the maintenance and servicing of all lifts for Tamworth Borough Council.

FIND OUT MORE

CASE STUDY: Sheffield City Council electrical contract upgrade

A 39 month contract with a value of £10.3m to undertake electrical upgrade works to 11,250 properties across Sheffield.

FIND OUT MORE

CASE STUDY: One Manchester - Fire Risk Assessment Works

An emergency works contract to remove and replace Aluminium Composite Material (ACM) cladding across 13 high rise residential tower blocks.

FIND OUT MORE

CASE STUDY: Birmingham City Council

Birmingham City Council appointed Wates Living Space to deliver its flagship responsive repairs and maintenance programme across the city.

FIND OUT MORE

CASE STUDY: Newlon Housing Trust

Delivering an initial five year responsive repairs and planned maintenance contract, extending across 13 boroughs in north and east London.

FIND OUT MORE