Marks and Spencer Metrocentre Tyne and Wear

Wates Retail has successfully completed the refurbishment of the M&S in the Metro Centre. The project involved a phased refurbishment to an existing 130,000 sq ft store  over 33 weeks and was delivered to programme and on budget. 

M&S’s professional team identified a substantial design led change during the project as well as additional works, which the team incorporated into the existing programme ensuring minimal disruption to trading and no change to the final handover date. 

Key events and changes during the project programme included: 

  • A client led design change to the Mall entrance
  • Significant change of flooring specification putting substantial pressure on our supply chain
  • Due to the size of the new air handing unit, it had to be crane lifted onto the roof top, which required extensive logistics management due to the location of the store.
  • A Café Revive design change to increase covers to 240 encompassing:

-       Alteration in the appearance of one wall which included removing artwork to allow for a full graphic ‘daylight’ wall.

-       Amending the shape and location of a mid-floor wall to allow additional seating.

  • The replacement  of the ‘Food hall’ ceiling which was added to the scope of works during the project period

This project showcases the type of project Wates Retail can deliver and continue to deliver for our long-standing customers; interfacing with the client, night working and working in a live environment whilst enabling ‘normal’ customer trading. Substantial collaboration with our repeat business customers like M&S means we understand their expectations and can learn, ensuring delivery to the highest standards.


The refurbishment included: 

  • New M&E installations, complete strip and re-fit of ceilings, flooring and shopfit, new toilets and a new customer suite including a new 3 bay Bureau de Change.
  • The scope has also allowed for the provision of three new hospitality offers, including a new Café Revive, a new M&S Kitchen and a Food on the Move with the latter two not previously available in the store.
  • Creating a new Food on the Move area providing take-away food with a small seating area.
  • Installing the new M&S Kitchen providing an additional 106 covers for the store hospitality offering.  

To keep disruption to a minimum and to allow trading to continue, the food hall was completed at night.

Start on site date:                     4th April 2011

Practical Completion:             18th November 2011

Total programme duration:     33 weeks

Value:                                          £9.2million


Paul Danks
Business Development Manager
call now on 01925 791 100