Marks and Spencer

Wates Retail is Marks & Spencer’s largest supplier in the UK and a leading delivery partner for the ‘Simply Food’ brand. The most significant benefit of such a long term and close relationship is a common understanding of mutual goals. A partnering philosophy helps to achieve more efficiency and with more certainty on time and cost.

• 8 years of uninterrupted service for Mark & Spencer – providing dedicated national teams under a single point of contact delivering over 200+ projects, all on time and on budget.
• One stop shopping for M&S, providing time and cost benefits though a range of services including store feasibility reporting, design integration and management, project management of fit-outs and refurbs from major Developments and Retail Park schemes to the Simply Food roll out across the UK & Ireland.
• Delivering a 25-30% reduction in time and cost to the board approval and project sign off phases by taking full ownership of the store feasibility process.
• Delivering an average 30% reduction in the pre-commencement phase of the food store programme through greater design integration and earlier involvement in management of the feasibility process.

Supporting the sustainability agenda: we provide dedicated expert resources to work closely with M&S in shaping and managing the delivery of its targets in the ‘Plan A’ programme in 4 key areas:

Climate Change:

• The implementation of remote energy management systems in 100% of stores. Natural daylight and energy efficient lighting programme to 100% of sales floors.

• Store entrance lobby programme linked to air leakage has been rolled out to 90% of all stores.

Zero Waste

• Installing long life lighting in 100% of stores

Raw Materials

• FSC certified timber, 80% compliant

Fair Partner

• Benchmark and Standards
• BREEAM assessments, 10% of stores.

Sustainable Staff Travel

Cycle racks enabling cycling to work (90% coverage) and staff shower facilities enabling staff to walk or cycle to work (90% coverage).

• First “green” store delivered in 2007 achieved 20-25% energy consumption saving, 80% of materials from re-model recycled, reduction in carbon footprint of store.

Customer: Marks and Spencer PLC

Relationship: 8 Years

Projects: 200+

Categories: major retail, national

Tags: customers, environment