Lloyds Banking Group Framework
Wates Retail were awarded a place on the fiercely competitive, large scale Lloyds Banking Group framework early in 2010 and completed 94 project during 2010 across a full range:
- Short live environment re-branding exercises worth circa £22k each
- Refurbishment projects lasting 3-4 weeks
- New branch fit-outs
- £4m+ office refurbishments
Wates Retail are delivering these projects with an overall Customer Satisfaction score of 98% through:
- Minimal disruption to trading through night working; morning handovers to the branch
- Ensuring efficiency and ease for Lloyds through single point of contact with Wates team - developing relationships and shared understanding
- Constantly improving our service by utilising lessons learnt from regular conversations with Lloyds
Client: Lloyds Banking Group
Project type: Framework
Value: £12m pa
Categories: live environments, refurbishment, retail banking
Tags: Framework, Halifax, Lloyds, Retail Banking
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