construction living space retail interiors developments

Tenant Liaison Officer

Purpose:

  • To liaise with tenants and construction staff regarding construction works and tenant needs, to ensure a safe and secure environment. Also to ensure access is achieved as planned in order to carry out the works.

Position Typically Reports To:

Project Manager

Key Accountabilities and Deliverables:

  • To deal with people issues in a positive manner.
  • Establish an effective communications system.
  • Arrange timely access to the dwellings.
  • Ensure tenant satisfaction is achieved.
  • Keep site team informed and maintain good relationships with the tenants and construction team.

Key Tasks:

  1. Brief tenants on safety and security issues.
  2. Establish resident’s charter.
  3. Give clear understanding of works to occur to the tenants.
  4. Issue notices for access.
  5. Inform site team of any special needs for tenants.
  6. Honest communication with tenants.
  7. Hold surgeries with tenants.
  8. Maintain a complaints procedure and deal with disputes and damage claims.
  9. Maintain a file on each dwelling.
  10. Produce and issue regular newsletter.
  11. Attend community events organised.
  12. Establish a behaviour code for operatives.
  13. Report all defects to Project Manager and advise on any trends (common defects).
  14. Organise demonstration of equipment.
  15. Check that our promises are being delivered.